Frequently Asked Questions

Rumi Pilates is a small-group pilates studio in Los Angeles. We teach reformer, mat, and Half & Half (mat + reformer in one session) — built around a proprietary sequencing called the Rumi Method that gets taught the same way, every time, until the body learns it.

Our studio is in Calabasas.

We have one studio, in Calabasas: 26527 Agoura Road, #100, Calabasas, CA 91302. We offer reformer and Half & Half classes at room temperature, plus infrared-heated mat and yoga.

Three options:

• Online — view the schedule and reserve a spot on the schedule page or through the Mindbody app.
• Mobile app — download the Rumi Pilates app (iOS or Android) for the fastest booking experience.
• In person — stop by the front desk during studio hours; we'll set you up.

First time? Take a look at our intro offers — the easiest way to try the studio.

No prior pilates experience required — and no dance, yoga, or fitness background either. Every class is built to be approachable on your first visit.

We offer a dedicated beginner class in each format:

• Pilates Beginner Basic (Mat) — your first time on the mat
• Pilates Beginner Basic (Reformer) — your first time on the reformer
• Pilates Beginner Basic (Half & Half) — a slow introduction to combining both

Any of these is a good place to start. The one combination to watch: if you want to book a regular Half & Half class but haven't been on a reformer before, take Pilates Beginner Basic (Reformer) first so the equipment doesn't have to be taught on the fly.

Tell the front desk it's your first time when you arrive. We'll set you up, and your instructor will guide modifications throughout so the work fits your body.

Arrive 10–15 minutes early so we can show you the space, set up your reformer or mat, and answer any questions before the class begins.

Wear fitted athletic clothing you can move freely in, bring a water bottle, and socks — grip socks are required for reformer and Half & Half classes and recommended on the mat (sold at the front desk if you forgot). Bare feet aren't permitted in class. Mat and yoga classes are in our infrared-heated studio (90–103°F), so bring water and a towel. The instructor will know you're new and will walk you through any equipment basics during the warmup, then cue modifications throughout the class so the work matches your body — not the other way around.

Most first-timers leave feeling pleasantly worked, not destroyed. The Rumi Method is built on repetition, not exhaustion.

Infrared Heated Mat Pilates combines classical mat pilates with ceramic infrared heat panels mounted in the studio. The heat warms your body directly (rather than the air around you), which helps loosen muscles faster, encourages a deeper sweat, and supports recovery. The result is a class that feels meditative and detoxifying — the same precise pilates work, with a sauna-like warmth that opens the body up.

Every mat and yoga class at Calabasas is held in the infrared-heated studio, at 90–103°F depending on the class — most run around 90–93°F, heated yoga up to 103°F; each class page lists its range. Reformer and Half & Half classes stay at room temperature.

It depends on the class:

• Mat and yoga classes — infrared-heated, 90–103°F. Every mat and yoga class runs in our ceramic infrared-heated studio. Most sit around 90–93°F; heated yoga runs up to 103°F. Each class page lists its range.
• Reformer and Half & Half — room temperature. The reformer studio isn't heated.

If you've never done a heated workout before, drink extra water the day before and the morning of, eat lightly 1–2 hours before, and pace yourself the first time. There's no requirement to keep up — modify or rest whenever you need to. If you have any medical conditions, heart issues, blood pressure concerns, or are pregnant, please consult your physician before attending.

Yes — our heated mat classes are accessible to first-timers, including people brand new to pilates. Many are rated Beginner Friendly, and the heat helps muscles warm up faster, which can make movements feel more accessible. The instructor will cue modifications throughout, and you're encouraged to take breaks whenever you need.

A few practical tips for your first heated class:

• Hydrate well the day before and the morning of.
• Eat a light meal 1–2 hours before — not right before.
• Bring a sweat towel in addition to a water bottle.
• Arrive 5–10 minutes early so your body can settle into the heat.
• Tell the front desk it's your first heated class so the instructor can check in.

If you have a medical condition — heart, blood pressure, pregnancy, or anything else that heat could affect — consult your physician first. Reformer classes are not heated and can be a good starting point.

Lightweight, fitted athletic wear that wicks sweat. Think a sports bra plus shorts or leggings, or a fitted tank — fabrics that move with you and don't trap heat.

Avoid loose t-shirts (they tend to fall over your face in inversions and hold sweat), heavy fabrics, or anything restrictive at the waist. Socks are required — bare feet aren't permitted; grip socks are recommended but optional on the mat (see above).

Bring an extra layer for after class — your body cools down quickly once you step out.

The essentials:

• Socks — required for mat and yoga classes; bare feet aren't permitted. Grip socks are recommended but optional (available at the front desk for $25 a pair).
• A water bottle — there's filtered water at the studio.
• A sweat towel — every mat and yoga class is infrared-heated (90–103°F).
• Fitted athletic wear — anything you can move freely in. Avoid loose tops that fall over your face in inversions.

We provide the mat, all small props (resistance bands, magic circles, weights), and the heat. Just bring yourself.

You need socks — bare feet aren't permitted on the mat, for hygiene and safety. Grip socks are recommended but not required for mat classes; any clean socks are fine. (Grip socks do keep you more stable in standing work and help protect the studio floors.)

If you'd like a pair, we sell grip socks at the front desk for $25. Any grip sock brand you already own works too — they don't need to be ours.

Everything except socks and water:

• Pilates mat (sized for the work, not a yoga mat)
• All small props the class calls for — resistance bands, magic circles, light hand weights, blocks
• Filtered drinking water at the studio
• Towels
• Changing rooms with showers

Bring socks (grip socks recommended but optional on the mat), a water bottle, and a sweat towel — every mat and yoga class is heated.

Mat classes have a maximum capacity of 20 participants, ensuring individual attention while maintaining the energy of a group environment.

45 minutes.

Reformer Pilates is a precision-based, equipment-driven workout performed on a Balanced Body Reformer — a spring-loaded carriage machine. In our Semi-Private Reformer classes, you'll work in a small group of 6–8 participants, performing exercises lying down, sitting, kneeling, and standing on the machine to target every muscle group.

Bare feet are not permitted in any class.

Reformer & Half & Half: grip socks are required — they keep you stable on the equipment and are a hygiene baseline since the reformers are shared.

Anyone who arrives without the required footwear may be denied access to the class. If you forget, we sell grip socks at the front desk for $25 — any grip sock brand you already own is fine too.

Grippy socks are required. We also recommend:
• Water bottle
• Towel
• Form-fitting workout clothing

A maximum of 6 participants per class, keeping it truly semi-private with personalized instructor attention throughout.

45 minutes.

We use Balanced Body Reformer machines — industry-leading equipment known for their precision, smooth spring resistance, and durability.

Yes — reformer and Half & Half classes are held at a comfortable room temperature. We don't heat the reformer studio. Heat is reserved for our mat program because of how it interacts with deep stretching and breath work; the reformer's spring resistance doesn't need it.

If you're looking for warm work, every mat and yoga class runs in our infrared-heated studio at 90–103°F.

You can book classes through our app up to 14 days in advance, the class schedule or class pass booking system up to the class start time, subject to availability. We recommend booking early as classes — especially reformer — fill quickly due to limited capacity.

You must cancel at least 8 hours before the scheduled class start time to avoid a late cancellation fee. Cancellations made within 8 hours of class are charged a late cancellation fee, which is automatically applied to your card on file.

If you fail to attend a class without cancelling, a no-show fee is automatically charged to your card on file. No exceptions are made — by booking you are reserving instructor time and studio space that cannot be offered to other clients.

• Late cancellation penalty fee: $10
• No-show penalty fee: $15
• Fail to check in upon arrival penalty fee: $10

Yes. If you are moved from the waitlist into a class, the standard cancellation and no-show policy applies immediately. If you can no longer attend after being moved from the waitlist, you must remove yourself from the class to avoid fees.

Yes — all bookings and cancellations are managed through our app, rumipilates.com or via the Mindbody app. You can also contact us at hello@rumipilates.com if you encounter any issues.

Late arrivals may not be permitted entry to protect the experience of other students already in class. You will still be subject to the cancellation/no-show policy even if you are denied entry due to late arrival. Please plan to arrive 5–10 minutes early.

Yes — please check in before class starts, every time. The easiest way is self check-in through the Rumi Pilates app once you arrive; you can also check in at the front desk. It confirms your spot, lets the instructor know you're in the room, and is how your visit is recorded on your account. Arriving 5–10 minutes early gives you time to check in, drop your things and settle in. A booked class you attend without checking in counts as a skipped check-in and carries a $10 fee.

A We offer a range of options to suit every practice:
• Intro Offers — discounted packs for new clients to try the studio
• Class Packs — single, 5, 10, or 31-class packs valid for 12 months
• Unlimited Memberships — month-to-month or annual, unlimited access
• Monthly Session Plans — set number of sessions per month
• Drop-in — single class at the standard rate
• Gift Cards — available in multiple amounts

We offer introductory deals for new clients to experience both mat and reformer pilates at reduced rates. These must be used within 14 days of purchase and are available once per new client. Current intro offers are listed on our pricing page at rumipilates.com/pricing.

Yes — Pepperdine University students, faculty and staff receive special membership pricing. It's set up in person at the front desk: bring a valid Pepperdine ID and we'll enroll you on the spot. The membership is personal to you, can't be combined with other offers, and follows the same booking and cancellation policies as every membership.

Yes. Class packs are valid for 12 months from the date of purchase. It is your responsibility to use your sessions before they expire — unused sessions are non-refundable.

No. All memberships and class packs are strictly personal to the purchaser and are non-transferable. They may not be shared with or transferred to another individual.

Yes. Auto-renewing memberships charge your card on file monthly on your billing date and continue until you cancel. To cancel, you must submit written notice at least 7 days before your next billing date to hello@rumipilates.com or in person at the studio.

Additional classes beyond your monthly plan allowance are billed at the standard drop-in rate, automatically charged to your card on file.

Written cancellation notice must be provided at least 7 days before your next billing date. Submit by email to hello@rumipilates.com or in person at the studio. No refunds are provided for the current billing cycle.

All purchases — memberships, class packs, drop-ins, late/no-show fees, and freeze fees — are strictly non-refundable. The only exception is a billing error caused by Rumi Pilates. No exceptions are made for unused sessions, personal circumstances, or schedule changes.

Bare feet are not permitted in any class. What you wear on your feet depends on the format:

• Reformer & Half & Half: grip socks are required — they keep you stable on the equipment and are a hygiene baseline since the reformers are shared.
• Mat & Yoga: socks are required; grip socks are recommended but optional. Any clean socks are fine.

Anyone who arrives without the required footwear may be denied access to the class. If you forget, we sell grip socks (one size) at the front desk for $25 — any grip sock brand you already own is fine too.

No. Cell phone use during class is strictly prohibited out of respect for your instructor and fellow students. Please silence your phone before entering the studio.

If multiple payment attempts fail, your account may be frozen until all outstanding fees are paid in full. Please keep your payment details up to date in your Mindbody account.

Our instructors may photograph or video participants during classes for promotional purposes, including social media and website content.

In the event of closures due to inclement weather, emergencies, or other unforeseen circumstances, memberships will not be extended or refunded. We will make every effort to notify members via email and the app as soon as possible.

Our classes are designed for adults. Children are not permitted in the studio during classes for safety reasons. Please make childcare arrangements before attending.

Parking details are listed on each location page at rumipilates.com/locations. We'll update this with specific parking instructions as each studio opens.

Heated classes are generally safe for healthy adults but should be approached carefully if you have certain medical conditions. Every mat and yoga class runs in the infrared-heated studio at 90–103°F, so the precautions below apply to all of them; reformer and Half & Half classes are at room temperature. Consult your physician before attending if you have:

• Cardiovascular conditions (heart disease, high or low blood pressure)
• Pregnancy
• Diabetes or thyroid conditions
• Recent surgery, injury, or active inflammation
• History of heat intolerance or heat-related illness
• Any condition affected by elevated body temperature

Once cleared, tell your instructor before class so they can keep an eye on you and modify as needed. If you ever feel dizzy, nauseated, or unwell during a class, sit out or leave the room — your safety is non-negotiable. Reformer classes are not heated and may be a better starting point.

Pilates can be a great prenatal practice, but with important caveats:

• Heated mat and yoga classes (90–103°F) are not recommended during pregnancy — elevated core temperature is contraindicated, especially in the first trimester. Every mat and yoga class at Calabasas is heated, so please choose a room-temperature class instead.
• Room-temperature classes (reformer and Half & Half) are generally safe with modifications, especially if you had a regular pilates practice before pregnancy.
• Always consult your OB or midwife before starting or continuing any exercise program during pregnancy.
• Tell the instructor before class so they can cue prenatal-safe modifications.

Stop immediately and inform your instructor. Our staff are trained to assist. By signing our waiver, you consent to receiving emergency medical treatment if necessary. You are responsible for any associated medical costs.

Yes. All clients must sign a Release of Liability, Assumption of Risk, and Agreement to Arbitrate Disputes before attending their first class. This is completed digitally through Mindbody during account setup. The waiver covers the physical risks of pilates and the heated environment.

These fees are automated and apply in accordance with our published cancellation policy, which you agree to at time of purchase. If you believe a charge was applied in error, contact us within 30 days at hello@rumipilates.com and we will review it. Initiating a credit card chargeback for legitimate fees may result in permanent account suspension.

If you believe Rumi Pilates has made a billing error, contact us in writing at hello@rumipilates.com within 30 days of the charge. We will investigate and issue a refund if an error is confirmed on our end.

You can reach us at hello@rumipilates.com for all general enquiries, membership changes, cancellations, and billing questions. We'll also have phone and in-person contact available at each studio once open.

Rumi Pilates is not responsible for internet outages, booking system errors, or issues with the Mindbody platform. If you encounter a technical problem that prevents you from cancelling a class, contact us immediately at hello@rumipilates.com with details so we can assist you.

We're always looking for passionate, talented instructors to join our founding team. Visit rumipilates.com/careers to view open positions and apply online.

Yes! Rumi Pilates gift cards make a great gift for anyone looking to start or deepen their pilates practice. They're available in multiple denominations at rumipilates.com/pricing.