Frequently Asked Questions

Rumi Pilates is a small-group pilates studio in Los Angeles. We teach reformer, mat, and Half & Half (mat + reformer in one session) — built around a proprietary sequencing called the Rumi Method that gets taught the same way, every time, until the body learns it.

Our flagship is open in Calabasas; a second studio opens in Burbank later this year.

Two studios in the Los Angeles area:

• Calabasas — opens soon. Mat & Reformer studio at 26527 Agoura Road, #100, Calabasas, CA 91302.
• Burbank — opening later this year. Will offer mat, reformer, and Half & Half.

No prior pilates experience required — and no dance, yoga, or fitness background either. Every class is built to be approachable on your first visit.

We offer a dedicated beginner class in each format:

• Pilates Beginner Basic (Mat) — your first time on the mat
• Pilates Beginner Basic (Reformer) — your first time on the reformer
• Pilates Beginner Basic (Half & Half) — a slow introduction to combining both

Any of these is a good place to start. The one combination to watch: if you want to book a regular Half & Half class but haven't been on a reformer before, take Pilates Beginner Basic (Reformer) first so the equipment doesn't have to be taught on the fly.

Tell the front desk it's your first time when you arrive. We'll set you up, and your instructor will guide modifications throughout so the work fits your body.

Arrive 10–15 minutes early so we can show you the space, set up your reformer or mat, and answer any questions before the class begins.

Wear fitted athletic clothing you can move freely in, bring a water bottle, and grip socks (sold at the front desk if you forgot). The instructor will know you're new and will walk you through any equipment basics during the warmup, then cue modifications throughout the class so the work matches your body — not the other way around.

Most first-timers leave feeling pleasantly worked, not destroyed. The Rumi Method is built on repetition, not exhaustion.

Three options:

• Online — view the schedule and reserve a spot on the schedule page or through the Mindbody app.
• Mobile app — download the Rumi Pilates app (iOS or Android) for the fastest booking experience.
• In person — stop by the front desk during studio hours; we'll set you up.

First time? Take a look at our intro offers — the easiest way to try the studio.

Infrared Heated Mat Pilates combines classical mat pilates with infrared heat panels mounted in the studio. The heat warms your body directly (rather than the air around you), which helps loosen muscles faster, encourages a deeper sweat, and supports recovery.

The result is a class that feels meditative and detoxifying — the same precise pilates work, with a sauna-like warmth that opens the body up.

Heads up: heated classes are not yet on our active schedule — they launch with our Burbank studio later this year. Until then, all current classes at Calabasas are non-heated.

The studio is heated to 95–105°F and may at times reach temperatures in excess of 100°F. If you have any medical conditions, heart issues, blood pressure concerns, or are pregnant, please consult your physician before attending.

Yes — it's rated Beginner Friendly and great for all levels. The heat helps muscles warm up faster, which can actually make movements feel more accessible. We strongly recommend consulting a licensed physician before your first class if you have any health concerns.

We provide everything you need:
• Large towel (provided)
• Small face towel (provided)
• Mat (provided)

Grippy socks are recommended but not mandatory for mat classes. We do require them for all Reformer Pilates classes. Socks are available for purchase at the studio.

We provide a mat, a large towel, and a small face towel for every mat class student. You just need to bring yourself, water, and appropriate workout clothing.

Form-fitting, breathable athletic clothing works best — the instructor needs to see your alignment, and the heat means lighter fabrics are more comfortable. Avoid baggy clothing. You'll be barefoot or in grip socks on the mat.

Mat classes have a maximum capacity of 20 participants, ensuring individual attention while maintaining the energy of a group environment.

45 minutes.

Reformer Pilates is a precision-based, equipment-driven workout performed on a Balanced Body Reformer — a spring-loaded carriage machine. In our Semi-Private Reformer classes, you'll work in a small group of 6–8 participants, performing exercises lying down, sitting, kneeling, and standing on the machine to target every muscle group.

Yes — grippy socks are mandatory for all Reformer Pilates classes and private sessions. This is a safety requirement to prevent slipping on the carriage. If you forget yours, we have socks available for purchase at the studio — short socks $15, long socks $25.

Grippy socks are required. We also recommend:
• Water bottle
• Towel
• Form-fitting workout clothing

A maximum of 10 participants per class, keeping it truly semi-private with personalized instructor attention throughout.

45 minutes.

We use Balanced Body Reformer machines — industry-leading equipment known for their precision, smooth spring resistance, and durability.

Yes — our Reformer Pilates studio is at room temperature. The heated infrared environment is reserved for mat pilates classes.

You can book classes through our app, the class schedule or class pass booking system up to the class start time, subject to availability. We recommend booking early as classes — especially reformer — fill quickly due to limited capacity.

You must cancel at least 8 hours before the scheduled class start time to avoid a late cancellation fee. Cancellations made within 8 hours of class are charged a late cancellation fee, which is automatically applied to your card on file.

If you fail to attend a class without cancelling, a no-show fee is automatically charged to your card on file. No exceptions are made — by booking you are reserving instructor time and studio space that cannot be offered to other clients.

• Late cancellation penalty fee: $10
• No-show penalty fee: $15
• Fail to check in upon arrival penalty fee: $10

Yes. If you are moved from the waitlist into a class, the standard cancellation and no-show policy applies immediately. If you can no longer attend after being moved from the waitlist, you must remove yourself from the class to avoid fees.

Yes — all bookings and cancellations are managed through our app, rumipilates.com or via the Mindbody app. You can also contact us at hello@rumipilates.com if you encounter any issues.

Late arrivals may not be permitted entry to protect the experience of other students already in class. You will still be subject to the cancellation/no-show policy even if you are denied entry due to late arrival. Please plan to arrive 5–10 minutes early.

A We offer a range of options to suit every practice:
• Intro Offers — discounted packs for new clients to try the studio
• Class Packs — single, 5, 10, or 31-class packs valid for 12 months
• Unlimited Memberships — month-to-month or annual, unlimited access
• Monthly Session Plans — set number of sessions per month
• Drop-in — single class at the standard rate
• Gift Cards — available in multiple amounts

We offer introductory deals for new clients to experience both mat and reformer pilates at reduced rates. These must be used within 14 days of purchase and are available once per new client. Current intro offers are listed on our pricing page at rumipilates.com/pricing.

Yes. Class packs are valid for 12 months from the date of purchase. It is your responsibility to use your sessions before they expire — unused sessions are non-refundable.

No. All memberships and class packs are strictly personal to the purchaser and are non-transferable. They may not be shared with or transferred to another individual.

Yes. Auto-renewing memberships charge your card on file monthly on your billing date and continue until you cancel. To cancel, you must submit written notice at least 7 days before your next billing date to hello@rumipilates.com or in person at the studio.

Additional classes beyond your monthly plan allowance are billed at the standard drop-in rate, automatically charged to your card on file.

Written cancellation notice must be provided at least 7 days before your next billing date. Submit by email to hello@rumipilates.com or in person at the studio. No refunds are provided for the current billing cycle.

All purchases — memberships, class packs, drop-ins, late/no-show fees, and freeze fees — are strictly non-refundable. The only exception is a billing error caused by Rumi Pilates. No exceptions are made for unused sessions, personal circumstances, or schedule changes.

What name will appear on my bank statement?

Grippy socks are mandatory for all Reformer Pilates classes and private sessions — this is a safety requirement. They are recommended (but not required) for mat classes. We sell grip socks at the studio: short socks $15, long socks $25.

No. Cell phone use during class is strictly prohibited out of respect for your instructor and fellow students. Please silence your phone before entering the studio.

If multiple payment attempts fail, your account may be frozen until all outstanding fees are paid in full. Please keep your payment details up to date in your Mindbody account.

Our instructors may photograph or video participants during classes for promotional purposes, including social media and website content.

In the event of closures due to inclement weather, emergencies, or other unforeseen circumstances, memberships will not be extended or refunded. We will make every effort to notify members via email and the app as soon as possible.

Our classes are designed for adults. Children are not permitted in the studio during classes for safety reasons. Please make childcare arrangements before attending.

Parking details are listed on each location page at rumipilates.com/locations. We'll update this with specific parking instructions as each studio opens.

We strongly recommend consulting a licensed physician before attending any class, especially heated pilates. The heated environment is not recommended for pregnant individuals and may cause adverse effects including abnormal blood pressure, dizziness, or fainting. Always listen to your body and let your instructor know of any health concerns.

Heated pilates is not recommended during pregnancy due to the high temperatures involved. Please consult your physician before attending any exercise class while pregnant, and always inform your instructor of your condition.

Stop immediately and inform your instructor. Our staff are trained to assist. By signing our waiver, you consent to receiving emergency medical treatment if necessary. You are responsible for any associated medical costs.

Yes. All clients must sign a Release of Liability, Assumption of Risk, and Agreement to Arbitrate Disputes before attending their first class. This is completed digitally through Mindbody during account setup. The waiver covers the physical risks of pilates and the heated environment.

These fees are automated and apply in accordance with our published cancellation policy, which you agree to at time of purchase. If you believe a charge was applied in error, contact us within 30 days at hello@rumipilates.com and we will review it. Initiating a credit card chargeback for legitimate fees may result in permanent account suspension.

If you believe Rumi Pilates has made a billing error, contact us in writing at hello@rumipilates.com within 30 days of the charge. We will investigate and issue a refund if an error is confirmed on our end.

You can reach us at hello@rumipilates.com for all general enquiries, membership changes, cancellations, and billing questions. We'll also have phone and in-person contact available at each studio once open.

Rumi Pilates is not responsible for internet outages, booking system errors, or issues with the Mindbody platform. If you encounter a technical problem that prevents you from cancelling a class, contact us immediately at hello@rumipilates.com with details so we can assist you.

We're always looking for passionate, talented instructors to join our founding team. Visit rumipilates.com/careers to view open positions and apply online.

Yes! Rumi Pilates gift cards make a great gift for anyone looking to start or deepen their pilates practice. They're available in multiple denominations at rumipilates.com/pricing.